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Satisfaction Guarantee

We guarantee every product we sell, or your money back !
We promise you a no-hassle experience.
If,  for any reason, you are not fully satisfied,
we will exchange, refund or credit your purchase.

Returns and Replacements

We take care of our customers, ship quickly, and in the rare instance of a problem, we resolve it quickly and easily. Please don't hesitate to contact us with any questions or problems with your item. We will make sure you are happy with your item and our response, Satisfaction Guaranteed!

Returns for Product Quality Issues:

If you receive an item that is defective or damaged, we will resolve the problem as quickly as possible at no cost to you. Just call us and we will work with you to arrange for repair or replacement, if possible, and will issue a return label if a return is needed. If we are not able to replace or repair, you will receive a full refund of your original payment for items that are returned for product quality issues.

Other Returns: 

If you ordered the wrong product, changed your mind, or the product wasn't what you expected, you can return the item to us and we will refund you the full purchase price of the item.  However,  you will have to cover all original and return shipping costs. We never charge a re-stocking fee.

We like to talk to our customers!

We answer our own phones during business hours. We also have a 24-hour fax line. We are pleased to take time to brainstorm problems or discuss products. We take great pride in excellent customer service.

Questions about your order?  Want to check order status?

Toll-free phone: 800-296-2812
Business Hours: Mon-Thurs.  8:30 am - 4:30 pm EST;
Fri: 8:30 a.m. to 3:00 p.m. 
Fax: 508-651-2674 or Email us


We welcome your feedback! 

  • How are our products working for you?
  • What products would you like us to help you find?
  • How do you use our products? Share tips!
  • Are we giving you the best customer service?  
  • Is our web site user-friendly? 
  • . . .anything else you'd like to share?

Email your product comments 
or call Honey at 800-296-2812.